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Terms and Conditions

A. The Terms and Conditions

The terms and conditions below are related with the products we supplied to you.  Please read the terms and conditions carefully before you order any product from us. This document contains important information about our company, our products delivery and cancellation of your order.

B. Company Information

Leamel is a trademark of LDSY Engineering Ltd, registered office is 2 Highlands Court, Cranmore Avenue B90 4LE Solihull, West Midlands, United kingdom. Our company registration number is 09010908 registered in England and Wales.

Our company e-mail address is You can contact us from our UK Customer Service Phone number which is 0044 (0) 1926739625 or you can write us email. We are aiming to reply e-mails as possible as quickly.

Leamel customer service may contact you by phone, e-mail or postal address provided by you. E-mails and physical letters counted as written communication.

C.  Our sales contract with you

After you received confirmation email from us related with your order acceptance your order take place which establishes a contract between you and us.

If it is not possible for us to accept your order due to stock or any resources availability or an error in the product description or price we will inform you and we will not charge you for the product or services.

We assign you an order number which enables tracking your order status. You can track your order by emailing us with your order reference number.


D.  Leamel products you have purchased

The packaging of product may be different from the images shown on our website. The images of our products that shown on our website are for illustrative purposes only. However, as Leamel team we aim to display the product colours and properties accurately the product you have purchased may slightly deviate from the images shown on our website.

Please contact us if you want to make any changes to the product you have ordered. We will inform you about possible changes and additional charges if there is any. After your confirmation we will proceed to make the changes on the products you have ordered and deliver it to you. Changes requested by you on the product may affect our cancellation terms. We will inform you on the cancellation or return terms and conditions specific to your change request.

We have the right to make improvements related with product quality or safety requirements. These changes will be minor changes which won’t affect your expectations from product.

We may change the product to reflect the required changes to comply law or regulatory authorities’ directions.


E.  Delivering your order

The packaging we use may varies according to the requirements of your order. Your orders are delivered by well-known nationwide delivery companies. (Royal Mail, DPD, DHL etc.)

For return address please contact Leamel Customer Services.

Please ensure the information you provide is correct to prevent any delays. We cannot be held responsible for wrong addresses supplied to us.

Some orders may require a signature at delivery address. If this is not convenient for you please contact us via email.

Our postal charges are per order, not per item and you will only be charged once for your order, even if the order is split over separate shipments.

The delivery charge will be shown on your checkout screen.